Exchange & Returns

Last Updated: August 11, 2026

We carefully check every Veyora handbag before dispatch. If something is not right, please contact us and we will review your request fairly under the policy below.

Exchange Request Window

You may request an exchange within 7 calendar days of receiving your order. Requests made after this period may not be accepted.

Eligibility

To qualify for an exchange, the handbag must be unused, unworn and returned in its original condition with all tags, protective materials, accessories and packaging included. Proof of purchase is required.

How to Request an Exchange

  1. Email support@veyorabags.com or contact us through the website WhatsApp button within 7 days of delivery.
  2. Share your order number, reason for the request and clear photographs of the product.
  3. Wait for approval and return instructions before sending the item.
  4. Pack the handbag securely using its original protective materials and packaging.

Items sent without prior approval may not be accepted.

Damaged, Defective or Incorrect Items

If you receive an item that is damaged, defective or different from your confirmed order, contact us within 24 hours of delivery. Please provide clear photographs and, where possible, a short unboxing video. After verification, Veyora will arrange an appropriate replacement, exchange or refund and will cover the reasonable return delivery cost.

Change of Mind or Colour

Approved exchanges requested because of a change of mind or colour preference are subject to stock availability. The customer is responsible for the return delivery charge and the delivery charge for the replacement item.

Items We Cannot Accept

  • Items that have been used, worn, altered, washed or damaged after delivery
  • Items with missing tags, accessories, protective materials or original packaging
  • Items affected by perfume, makeup, moisture, sanitizer, ink, sharp objects or improper storage
  • Items returned without approval or after the exchange window
  • Clearance or final-sale items, unless they arrive damaged, defective or incorrect

Colour and Finish

We make every effort to display colours accurately. Screen settings and lighting can create slight differences, and minor variations in texture or finish may occur between production batches. These normal variations are not considered defects.

Inspection and Approval

Returned items are inspected after arrival. If the item does not meet the eligibility conditions, the exchange may be declined and the customer may be responsible for having the item sent back.

Refunds

Veyora’s first remedy is usually an exchange or replacement. If an approved replacement is unavailable, a refund may be issued through an agreed bank or mobile-wallet method after the returned item has been received and inspected. Approved refunds are normally processed within 7–10 business days. Courier charges are not refundable unless the item was damaged, defective or incorrect.

Order Cancellations

You may request cancellation before dispatch by contacting us immediately. Once an order has been dispatched, it cannot be cancelled and the delivery or return conditions in this policy will apply.

Contact

For exchange or return assistance, contact support@veyorabags.com and include your order number.

Nothing in this policy limits any rights available to you under applicable law.