Privacy Policy

Last Updated: August 11, 2026

This Privacy Policy explains how Veyora Bags (“Veyora,” “we,” “us” or “our”) collects, uses, shares and protects personal information when you visit veyorabags.com, contact us or place an order.

Information We Collect

Depending on how you interact with us, we may collect:

  • Contact details, including your name, email address, phone number and delivery address
  • Order information, including products, colours, quantities, payment method and order history
  • Customer-service communications, exchange requests, photographs and feedback you choose to provide
  • Device and usage information, such as IP address, browser type, pages viewed, referral source and cookie data
  • Marketing preferences and interactions with our emails, advertisements and social-media content

For Cash on Delivery orders, we do not need to collect card information. If online payment methods are introduced, payment information may be processed directly by the relevant payment provider rather than stored by Veyora.

How We Use Information

  • To confirm, process, dispatch and deliver orders
  • To communicate order, tracking, exchange and customer-service updates
  • To prevent fraud, fake orders, misuse and security incidents
  • To operate, maintain and improve our website, products and customer experience
  • To understand website performance and the effectiveness of our marketing
  • To send promotional communications where permitted and according to your preferences
  • To comply with legal, accounting and regulatory obligations

Cookies and Similar Technologies

Our store and service providers may use cookies and similar technologies to keep the website working, remember preferences, understand visitor activity, measure advertising and improve performance. Where available, you can manage cookies through the banner or settings displayed on our website and through your browser settings. Disabling certain cookies may affect site functionality.

How We Share Information

We may share personal information only as reasonably necessary with service providers that help us operate, including Shopify, courier companies, email and customer-support providers, analytics and advertising platforms, fraud-prevention services and professional advisers. These providers may process information according to their own terms and privacy practices.

We may also disclose information when required by law, to protect our rights or customers, to investigate suspected fraud, or as part of a legitimate business transfer. We do not sell customer contact lists for unrelated third-party marketing.

Shopify

Our online store is hosted by Shopify. Shopify processes certain personal information to provide the store, checkout and related services. You should also review Shopify’s consumer privacy information through the links available in our website or checkout.

Marketing Choices

You can unsubscribe from marketing emails by using the unsubscribe link in the message. You may also contact us to update your preferences. Transactional communications about an active order may still be sent when necessary.

Data Retention

We retain personal information for as long as reasonably necessary to complete orders, provide support, maintain business and tax records, prevent fraud, resolve disputes and comply with applicable obligations. Retention periods may vary according to the type of information and the reason it is held.

Your Choices and Requests

Subject to applicable law and verification of your identity, you may contact us to request access to, correction of or deletion of certain personal information, or to ask questions about how it is used. Some information may need to be retained for legal, security, fraud-prevention or transaction-record purposes.

Security

We use reasonable administrative and technical measures intended to protect personal information. However, no website, transmission or storage system can be guaranteed completely secure. Please protect your account and communication details and contact us if you suspect unauthorized activity.

Children’s Privacy

Veyora’s website is not directed to children. We do not knowingly collect personal information from children without appropriate authorization. If you believe a child has provided personal information, contact us so we can review and take appropriate action.

Third-Party Links

Our website may contain links to third-party websites or platforms. Their privacy practices are governed by their own policies, and Veyora is not responsible for their content or practices.

Changes to This Policy

We may update this Privacy Policy to reflect changes in our services, technology, business practices or legal requirements. The updated version will be posted on this page with a revised “Last updated” date.

Contact Us

For privacy questions or requests, email support@veyorabags.com . Please include enough information for us to understand and verify your request.