Frequently Asked Questions
Find answers to common questions about Veyora bags, orders, delivery, exchanges and care.
Cash on Delivery is available for eligible orders across serviceable areas in Pakistan. Any additional payment options available at checkout will be shown before you place your order.
Yes, we deliver to serviceable locations across Pakistan. Some remote or restricted areas may take longer or may not be covered by our courier partners.
Orders are usually processed within 1–2 business days after confirmation and most deliveries arrive within 3–7 business days after dispatch. Delivery times may vary by destination and courier conditions.
Cash on Delivery orders may be confirmed through phone, WhatsApp, SMS or email. Please use an active phone number and complete delivery address at checkout.
Contact us immediately with your order number. We will try to update the details before dispatch, but changes cannot be guaranteed once the parcel has left our facility.
You may request cancellation before dispatch. Once the order has been dispatched, it cannot be cancelled and the delivery or return policy will apply.
When tracking is available, the details will be shared after dispatch by email, SMS or WhatsApp. You can also contact us with your order number for assistance.
Email support@veyorabags.com or contact us through WhatsApp with your order number. We will check the latest available courier update for you.
Contact us within 24 hours of delivery with your order number and clear photographs. Where possible, include a short unboxing video. After verification, we will arrange an appropriate replacement, exchange or refund.
You may request an exchange within 7 calendar days of delivery, provided the item is unused and returned with its tags, accessories, protective materials and original packaging. Please review our Exchange & Returns Policy for full conditions.
Our first remedy is usually an exchange or replacement. If an approved replacement is unavailable, a refund may be issued after the returned item has been received and inspected.
Veyora covers the reasonable return cost for verified damaged, defective or incorrect items. For an approved change-of-mind or colour exchange, the customer pays the return and replacement delivery charges.
We make every effort to display colours accurately, but lighting and screen settings can cause slight differences. Small variations in texture or finish may also occur between production batches.
No claim of genuine crocodile leather is made. Sienna features a croc-effect texture. Please review the verified material information on the product page before purchasing.
Keep it away from direct sunlight, heat, excess moisture, perfume, sanitizer and sharp surfaces. Wipe gently with a soft, dry cloth and store it in a cool, dry place while maintaining its shape.
Veyora orders are carefully protected and thoughtfully presented. The exact packaging included will be shown on the product or Veyora Experience page.
Yes. Veyora’s presentation is designed to feel special for both personal purchases and gifts. If you have a specific request, contact us before placing your order so we can confirm what is possible.
Email support@veyorabags.com or use the WhatsApp button on veyorabags.com. For order questions, include your order number and the phone number used at checkout.